To issue a refund against an existing invoice in Xero, you can follow these steps:
- Log in to your Xero account.
- Navigate to the "Accounts" tab in the main menu and select "Sales."
- Locate and click on the invoice for which you want to issue a refund.
- Within the invoice details, click on the "Payments" tab.
- In the payments section, click on the "Record a refund" button.
- Enter the necessary details for the refund, such as the date, refund account, and refund amount.
- If you want to apply the refund to a specific line item on the invoice, you can select the "Allocate credit to invoice lines" option and specify the amount for each line item. Alternatively, you can choose to allocate the refund as a credit on the customer's account by selecting the "Add to customer's credit" option.
- Provide any additional information related to the refund, such as a reference or description.
- Once you've filled in the required information, click on the "Save" or "Record Refund" button to finalize the process.
By following these steps, you should be able to issue a refund against an existing invoice in Xero. Remember to review the refund details before saving to ensure accuracy
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